Purchased an Angie's List coupon for Fall Heating Tune-up Services. Superior service provided by the tech - Steve J. Professional, respectful and extremely knowledgeable. Did an outstanding job cleaning furnace and resolved an issue with a loud bang that happened when the furnace would turn off. Will absolutely use Bartels again in the Spring for an A/C tune up and will request Steve J for services.
I've been using Bartel's both commercially and personally the past 5-6 years. HVAC companies are notorious for shoddy work, failure to meet appointment schedules, high turnover of technicians, etc. I found and stayed with Bartel's because their turnover of technicians seems low, their prices are the lowest among reputable HVAC companies and they make every attempt to meet customers' schedules.
The furnace replacement for Bartel's first major job at my current place of employment. Being a residential care center, it's important any contractor respect the special needs and requirements of our clients. I had no reservations regarding the technicians' deportment during the furnace installation. Fellow staff even commented favorably regarding the professionalism of the technician team. Equally important, the installation was completed without any follow-up issues (as expected).
This installation was the third furnace they've installed commercially for me. Without hesitation, I highly recommend Bartel's for any HVAC needs.
Upstairs heater was not working. The technician came in and went right to work. Very professional and personable. Fixed problem and discussed the need for a maintenance plan. Signed up and looking forward to working with them again.
Bartel's came out for a service call because we had no heat. The service tech was professional and quick, letting us know that there was no hope for our existing furnace. They had an estimate for a new furnace that day, and had it installed within just a few days. We were told the furnace would be more efficient than the existing one, and we've seen a decrease in monthly bills of about half, while keeping the house warmer.
Thank you very much for quickly replacing my "old" heating machinery. I am very happy knowing I have a new & efficiency heating/cooling system. A special thank you to the technicians for their excellent service. They were polite, quiet and knowledgeable. I know my system was installed correctly! Thanks again
First of all I thank you so much for all your efforts on helping me out yesterday. I also had the great fortune to work with Steve & Steve on the service & installation and I must say they demonstrated great knowledge and professionalism and most of all great customer service for your company. After 20 plus years in sales & customer service, I have very high standards for customer service. They both exceeded my expectations. I felt you should be made aware of their performance in both your associates. I am one happy customer & I will make sure I share my great experience not only with my friends but also my clients. Great team work.
Thank you so much for the excellent service you gave to repair my furnace. Especially to Shane and Steve!
I would like to express my sincere appreciation to you and your staff for the outstanding service I received. During your initial visit, you took the necessary time to carefully explain all of the available options for heating my garage. During the installation, you stopped by to make certain that everything was on track and to see if I had any questions or concerns. When the work was completed, you stopped by to check the installation and make certain that everything was working properly. You did everything you promised and more. Ed, you are a dedicated professional.
The two gentleman (Travis and Eric) that installed my new Reznor Unit Heater were extremely pleasant to work with. I found them to be friendly, patience, knowledgeable, and meticulous. They went out of their way to make certain I was pleased with the installation. I am a very particular individual and if they can satisfy me, I'm fairly certain they can satisfy just about anyone. They clearly understand the true meaning of "Customer Service". My special thanks to Travis and Eric for a job well done!
Ed, I have been a customer of Bartels Heating & Cooling for many years and I keep coming back because of the great service I receive. I can always count on you and your staff to provide the best products at a reasonable cost. When I require service on my equipment, I can rely on Shane to get the job done. I never have to worry about being overcharged for parts or service that isn't necessary. It's nice to know there are still companies like Bartels that you can count on and trust. I would highly recommend your company to anyone in need of heating & cooling repair or replacement. Thanks again for another pleasant experience.
Excellent service spring and fall for our heating and air conditioning systems. Skilled and courteous technicians who do a bang up good and thorough job at each system tune up.
Keep up the good work
J Frank M.
First of all I thank you so much for all of your efforts on helping me out yesterday. I also had the great fortune to work with Steve & Steve on the service & installation and I must say they demonstrated great knowledge and professionalism and most of all great customer service for your company. After 20 plus years in sales & customer service, I have very high standards for customer service. They both exceed my expectations. I felt you should be made aware of their performance in both your associates. I am one happy customer and I will make sure I share my great experience with not only my friends but also my clients. Great team work.